Security & Trust at Mayday

Built for teams. Secured for complex organisations

We take security seriously. Our controls and engineering practices meet the standards your IT team expects

Trust Mayday to keep your data safe

Regular independent penetration testing

Encryption in transit and at rest

SSO and MFA support via Xero and Intuit

24/7 infrastructure monitoring and alerting

Secure development lifecycle with code reviews

We only work with trusted third party providers

Trusted by 12,000 organisations with 300+ five star reviews

what3words logo with red slashes inside a square and the text 'what3words'.Black bold text spelling the word LUSH on a transparent background.Laundryheap company logo with a stylized yellow heart icon above the brand name in lowercase letters.Teal diamond shape with two curved lines and the words Taiyo Yuden in black.F45 Training logo with stylized F45 letters and red horizontal lines on a black background.AND Digital company logo with AND in white on red background and Digital in red text.Wizard Pharmacy Services logoSofar Sounds black and white logo featuring stylized text.HaysMacBlueRock company logo with stylized blue rock graphic.Findex logo with black uppercase letters and a red underline beneath the letter F.
Logo of What3words with three red slashes inside a red square followed by the word 'what3words' in blue lowercase letters.Black text spelling the word 'LUSH' on a white background.Laundryheap logo with a yellow heart-shaped icon above the brand name.Teha logo with stylized curved lines inside a diamond shape followed by the text 'teha'.F45 Training logo with stylized F45 letters and horizontal lines in red and blue.AND Digital company logo.Wizard Pharmacy Services logo with 'WIZARD' in large purple letters and 'Pharmacy Services' below in smaller font.Sofar Sounds logo with stylized white letters on a black background.HaysMac company logo text with a small star symbol.BlueRock company logoFINDEX logo with a red underline beneath the 'FIN' part of the text.
what3words company logo showing three red forward slashes and the text 'what3words'.The word LUSH in bold black uppercase letters on a white background.REVO FITNESS brand logo with 'REVO' in red uppercase letters and 'FITNESS' in smaller black uppercase letters below.BDO company logo with stylized red and blue letters and shapes.F45 Training logo with stylized 'F45' text above the word 'TRAINING' and horizontal blue and red lines extending from the sides.
What3words logo with red triple forward slashes in a red square and blue text.Black uppercase letters spelling the word LUSH on a transparent background.Logo with a teal diamond shape and two purple curved lines next to partially visible dark text.REVO FITNESS logo in bold red and black text.F45 Training logo with stylized 'F45' in dark blue and a horizontal red line extending from both sides.
AND Digital logoWizard Pharmacy Services logo with 'WIZARD' in large purple letters and 'Pharmacy Services' below in smaller purple text.Sofar Sounds logo with the word 'Sofar' in bold lettering above 'Sounds' in smaller font.HaysMac brand logo with a star symbol.BlueRock company logo featuring the text BlueRock with a geometric diamond-shaped icon to the right.Findex company logo with black uppercase letters and a red underline beneath.
AND Digital company logo.Logo with the text 'WIZARD Pharmacy Services' in purple.Logo of Sofar Sounds with bold uppercase letters in black.HaysMac logoBlueRock company logo with blue text and a blue diamond-shaped icon with rounded segments.The word 'FINDEX' in bold black uppercase letters with a red horizontal line underneath.

Uptime & Reliability

Built for 24/7 availability and business continuity

Current Uptime (Rolling 12 Month average)

99.99%

View Status Page

Real-time system status and incident history [status.getmayday.com]

View Status Page

Data & Flows

Transparency on where data goes and who touches it

What We Read‍

Chart of accounts, transactions, invoices, contacts, and other accounting data from Xero/Intuit. See full list.

What We Write

Journal entries, invoices, bills, contacts, chart of accounts back to Xero or Intuit.

Data Ownership

You retain full ownership of all data processed through Mayday.

Data Retention

Data is retained for the duration of your subscription and deleted after account closure

We work with industry-leading suppliers

CLOUD SERVICE PROVIDER
AWS
CRM
Hubspot
SUPPORT
Intercom
Subscription management
Paddle
Analytics service
Mixpanel

Security Practices & Controls

Comprehensive security measures across every layer. Read more.

Access Control & Authentication

  • SSO support via Xero and Intuit
  • Multi-factor authentication (MFA) required by accounting platforms
  • Role-based access controls

Infrastructure Security

  • Hosted on enterprise cloud infrastructure (AWS)
  • VPC isolation
  • Web Application Firewall

Data Security

  • Encryption in transit (TLS 1.2+)
  • Encryption at rest for all stored data
  • Data segregation between customers

Monitoring & Incident Response

  • 24/7 infrastructure monitoring and alerting
  • Centralised logging and audit trails
  • Incident response playbooks and procedures

Compliance & Legal

Meeting regulatory requirements across jurisdictions

Waving flag of the European Union with a circle of twelve yellow stars on a blue background.

UK/EU Data Protection

Full compliance with GDPR requirements for data privacy and protection.

Waving flag of Australia with Union Jack and white stars on blue field.

Australian Privacy Principles (APPs)

Privacy and local data protection practices aligned with the Australian Privacy Principles.

Legal Documents

Data Processing Agreement

Our standard DPA covering data processing obligations

View document

Privacy Policy

How we collect, use, and protect your information

View document